RAI warns UPI merchant fee could push small retailers back towards cash

Industry body says the charge could drive small merchants back to cash, weaken formalisation and undermine digital payment adoption during the festive season across India.

The Retailers Association of India (RAI) has raised concerns over the government’s decision to reintroduce a 0.4 per cent merchant discount rate (MDR) on UPI person-to-merchant transactions above Rs 2,000 — capped at Rs 300 for transactions of Rs 75,000 and above — warning that the charge could undo years of progress in digital payment adoption among India’s smallest retailers, just as the festive season gets underway.

RAI said it would take up the matter with the National Payments Corporation of India and the Ministry of Finance, pressing for a graded structure that separates debit-linked from credit-linked UPI transactions and pairs any merchant charge with incentives that keep small retailers within the formal payment system rather than pushing them out of it.

The framework keeps consumers outside its ambit, but the burden still falls on merchants. For micro, small and medium enterprise (MSME) retailers already operating on thin margins, that burden creates a straightforward incentive to steer transactions back towards cash.

“Small merchants will now think twice about whether to accept cash or UPI,” said Kumar Rajagopalan, chief executive officer, Retailers Association of India. “During the festive season, a large share of transactions crosses the Rs 2,000 mark, and the moment a fee attaches itself to digital payment, cash becomes the path of least resistance.”

RAI’s concern extends beyond retailer margins. Every transaction that moves off the UPI rail and back into cash disappears from the formal trail that feeds GST reporting, the opposite of what a decade of digitisation policy has tried to build.