The Indian Express ·
‘Metallic object’ found inside Pista Kunafa dessert, Kerala man wins Rs 15,000 payout
The commission observed that the dessert outlet and its parent company had failed to fulfil their obligations as business entities dealing with a consumer who had raised a complaint about the food product.
A consumer commission in Kerala recently directed a dessert outlet and its parent company to jointly and severally pay Rs 15,000 after a customer allegedly found a narrow metallic object embedded in a pastry dessert, Pista Kunafa, purchased from the outlet.
President Vinay Menon V and members Vidya A and Krishnankutty N K of the Palakkad District Consumer Disputes Redressal Commission observed on September 3 that the opposite parties (outlet and parent company) had failed to fulfil their obligations as business entities dealing with a consumer who had raised a complaint about a food product.
“It is amply clear that the opposite parties miserably failed to fulfil their obligations as a business entity dealing with a consumer who raised an issue to them. This amounts to severe deficiency in service or unfair trade practice on their part either as a franchisor or franchisee. Further they refused to participate in the proceedings of this Commission after filing of this complaint,” the order read.
